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Terms and Conditions: Company Policies and Treatment Agreement

1. Patient Eligibility:

  • You must be 18 years or older, or have parental or guardian consent, to receive any procedure in compliance with local, state, and federal laws.

  • Patient treatment will only be provided upon presenting a valid photo ID of the patient and, if applicable, the parent or guardian.

  • A valid email address, telephone number, home address, and a credit card on file are required for all patients.

2. Right to Refuse Service:

  • We reserve the right to refuse any service or terminate a patient or client relationship at any time per our discretion.

3. Patient Responsibilities:

  • Patients are responsible for reporting accurate medical information.

  • Patients must follow pre- and post-treatment instructions provided by healthcare professionals.

  • No children or pets are allowed in the clinic during treatments or services.

  • Guests are allowed in the treatment rooms with permission.

4. Forms Submission:

  • After booking an appointment, you will receive an email from info@arawan.co with access to required forms.

  • Forms must be completed electronically and submitted 24-48 hours before your appointment.

  • Contact us at 847-440-3417 if you encounter difficulties or have questions.

  • Failure to submit forms in advance may result in appointment delays or cancellation, with associated charges.

5. Scheduling and Payment Policies:

5.1 Payment Due Dates:

  • Patients must pay for the entirety of services and treatments purchased.

  • Enhancements and add-ons will be charged immediately after each treatment/service.

5.2 Telehealth:

  • Telehealth calls exceeding five minutes of the allotted time will be charged at $1.00 per minute.

5.3 Late Arrivals:

  • To maintain the quality of our treatments and services, it is essential that you arrive on time for your appointment. Late arrivals can hinder our ability to deliver top-notch care, so please ensure you plan accordingly to be punctual. 

  • We cannot assure accommodation for late arrivals, as they hinder our ability to deliver high-quality service.

  • Patients arriving 15 minutes or more after the scheduled appointment reduces the service time allotted and will be charged 100% of the cost of the scheduled service. 

6. Down Payment:

  • A down payment is required to initiate and secure services and treatments.

    • The specific downpayment is communicated before each transaction.

    • The down payment compensates for time, resources, and expertise dedicated to preparing for your consultation and service.

  • Down payments are intended to secure appointments for consultations or counseling. 

    • Patients are required to pay the full consultation fee, and the consultation fee is applied towards the treatment plan.

6.1 Cancellation and Rescheduling:

We appreciate your business and value the appointments we schedule with you. We believe a minimum 24 hour cancellation is essential for maintaining the quality of our services and ensuring fairness to all of our clients. Just as we respect your time by scheduling appointments and providing our services promptly, we also ask for your consideration in return. We want to ensure that appointment slots are available to all clients who need them by rescheduling 24 hours before the appointment time. Please understand that our goal is not to inconvenience you but to provide the best possible service to all of our clients. We hope this policy encourages clients to be mindful of their appointments and communicate with us if they need to reschedule. If you ever need to cancel or reschedule an appointment, please let us know as soon as possible, at least 24 hours in advance. This way, we can adjust our schedule accordingly and offer your time slot to another client. Thank you for your understanding, and we look forward to continuing to serve you. 

  • After 30-days of account inactivity, the treatment offer is invalid.

    • Should you need to reschedule your appointment, you have 30-days from your original appointment date to reschedule and complete the treatment. 

  • To cancel or reschedule, please do so at least 24 hours before the appointment to avoid paying for the full cost of your appointment.

    • To avoid being charged the full service or treatment fee, kindly notify us of any cancellations or rescheduling requests at least 24 hours in advance.

  • Missing an appointment results in the retention of the down payment fee plus the full cost of the intended service. 

    • Missed appointments, “no-shows”, rescheduling requests, or cancellations with less than 24 hours’ notice will be charged 100% of the cost of the booked service or treatment. 

6.2 Exceptions:

  • Exceptions to this policy apply in cases of emergencies or extenuating circumstances, and may be required documentation to clearly communicate the situation.

6.3 Forfeiture of Down Payments:

  • Down payments or booking fees will be forfeited in the event of a missed appointment and the full payment for the total cost of the service or treatment will be expected and required.

  • Additionally, if an appointment cancellation or rescheduling request is made with less than 24 hours' notice, the down payment or booking fee will be forfeited, and full payment for the total cost of the service or treatment will be expected and required.

7. Rescheduling:

  • Appointments rescheduled less than 24 hours before the appointment result in forfeiting the down payment fee and being charged 100% for the scheduled service or treatment.

  • When late rescheduling or cancellation occurs with less than 24 hours' notice for any sessions within a series of treatments, we consider the session as used.

8. Late Arrival:

  • Being late for an appointment reduces the available service time.

8.1 Late Arrival Policy:

  • Late arrival exceeding 15 minutes is considered a no-show or a missed appointment.

  • A no-show or missed appointment results in a charge for the full amount of the scheduled treatment or service.

8.2 Payment for Missed Appointments:

  • Payment for missed appointments is due immediately.

  • Unpaid balances will be sent to collections.

9. Missed Appointment for Packages or Memberships:

  • A missed appointment results in the session from the package or membership plan being considered used.

9.1 Late Cancellation and No Shows:

  • Cancellations with less than 24 hours' notice, missed appointments, and no-shows result in a charge of 100% of the cost of the booked service.

  • A late cancellation with less than 24 hours’ notice, a no-show or a missed appointment considers the session as used.

9.2 Repeated Late Cancellations or No Shows and Repeated Rescheduling:

  • Repeated late cancellations or no-shows may result in the termination of our treatment relationship with you.

  • Repeated rescheduling may also result in the termination of our treatment relationship with you.

10. Sales and Payments:

  • We cannot guarantee specific results. All sales and services are considered final, and no refunds will be issued once the service has been provided. 

  • Payments made for services are non-refundable, and refunds are not available after the service has been rendered. Additionally, payments for missed appointments on services that have been prepared for you are compulsory and non-refundable.

  • Unprocessed payments resulting from missing credit card information on file or the provision of invalid credit card details will be forwarded to a collection agency for the purpose of recovering the outstanding revenue.

10.1 Returned Checks:

  • Returned checks will incur a $40.00 fee plus the cost of the unpaid treatment.

10.2 Policy Updates:

  • We reserve the right to update payment, rescheduling, cancellation, telehealth, and refund policies at any time. Your continued use of our products and services implies agreement to such policy updates.

11. Credit Card on File:

  • You are required to provide a credit card on file.

    • We partner with a certified integrated credit card processor to protect your credit/debit card information.

  • Your credit card will be charged only for booked services, outstanding balances, telehealth time exceeding 5 minutes, late arrival fees, late rescheduling or cancellation charges, and missed appointments or no shows.

    • Your credit card may be charged for service fees to the collection agency in order to collect lost revenue from missed payments or unpaid dues.

11.1 Update of Credit Card Information:

  • You agree to immediately provide Arawan Artistry a new, valid credit card if your credit card information changes, authorizing its use in accordance with this policy.

12. Collections:

  • We reserve the right to refer unpaid accounts that could not be charged to the credit card on file to an outside collection agency. 

  • Any outstanding patient balances not resolved by the guarantor/patient within four months of notification will be sent to collections for further collection follow-up. 

  • Current and future appointments will be canceled if the account is referred to a collection agency due to an outstanding patient balance. 

  • Services may be restored once the outstanding patient balance is paid in full or you enter into an acceptable payment plan agreement approved by Arawan Artistry Aesthetics. 

  • You are responsible for any cost related to Arawan Artistry Aesthetics pursuing collection efforts, including but not limited to attorney fees and court costs. 

 

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Arawan Medspa + Wellness - Introductory Service Policy

 

 

At Arawan Medspa + Wellness, we are committed to providing exceptional service and ensuring your experience with us is outstanding. To clarify our terms and policies for introductory services, please review the following information:

1. Non-Refundable Commitment Fee:

  • A non-refundable commitment fee is required to secure your initial service appointment.

  • This commitment fee is valid for 30 days from booking your appointment.

2. Payment for Introductory Session:

  • Our clinic expects full payment of the remaining value of the introductory session at the end of the treatment service.

3. Rescheduling:

  • We understand that plans may change, and you may need to reschedule your appointment. To do so without forfeiting the commitment fee, we request that you provide us with a minimum of 24 hours' notice before your appointment.

4. Cancellations:

  • Suppose you need to cancel your introductory service appointment. In that case, we require a minimum of 24 hours notice in advance to avoid paying for the entire cost of the introductory service. Please note: the commitment fee is not refundable. 

  • Cancellations made within 24 hours of the appointment will result in the forfeiture of the commitment fee and full payment of the introductory service. 

5. Late Cancellations and No-Shows:

  • Rescheduling requests or cancellations made within 24 hours of the appointment will incur a charge of 100% of the cost of the introductory service price.

The commitment fee covers our set-up fee, which encompasses the following:

  • Profile Preparation: Organize your profile for the introductory service.

  • Form Preparation: Preparing the necessary forms we need to review in regards to your health history.

  • Health History Review: Evaluating your information to ensure safe treatment.

  • Qualification Determination: You won't incur the full charge if deemed unfit for the service.

This fee ensures efficient and safe care tailored to your needs. For questions or concerns, contact us.

Please take a moment to review our comprehensive Terms and Conditions, which provide additional information about our policies and procedures. The full document is at the following link: Terms and Conditions.

 

We appreciate your trust in Arawan Medspa + Wellness. Our commitment is to provide you with an exceptional and meaningful experience throughout your introductory service.

If you have any questions or require further clarification, please do not hesitate to contact our team by call or text at 847-440-3417 or by email at info@arawan.co.

 

Thank you for choosing us as your service provider, and we look forward to providing you with the highest level of care and support.


 

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Terms and Conditions: Consultations, and General Care, Treatments and Services 

1. Consultations:

1.1 Purpose of Consultations: Consultations provided by Arawan Artistry Aesthetics and Wellness Clinic aim to evaluate aesthetic and wellness needs, offering appropriate treatment recommendations.

1.2 Consultation Process: During consultations, a qualified healthcare professional will:

  • Assess the patient's medical history.

  • Discuss the patient's aesthetic and wellness objectives.

  • Present available treatment options.

1.3 Informational Purposes: Patients should understand that the information provided during consultations is solely for informational purposes. It does not constitute a diagnosis or treatment plan.

2. Medication Prescribing:

2.1 Medication as Part of Treatment Plan: Patients should be aware that medication prescribing may be included as part of the treatment plan, based on the healthcare professional's clinical judgment, to support aesthetic and wellness goals.

2.2 Potential Side Effects and Risks: Patients acknowledge that prescribed medications may carry potential side effects and risks. It is the patient's responsibility to promptly inform the Clinic of any adverse reactions or unexpected effects experienced.

2.3 Medication Adherence: Patients pledge to adhere to the medication instructions provided by healthcare professionals, including dosage and timing.

3. Telehealth Services:

3.1 Remote Medical Care: Patients understand that telehealth services, including virtual consultations, offer the opportunity to receive medical care remotely, eliminating the need for physical presence at the Clinic.

3.2 Methods of Telehealth: These services may be conducted in-person, via video, telephone, or secure electronic communication platforms, as determined by the healthcare professional.

3.3 Advantages and Limitations: Patients acknowledge the advantages of virtual consultations, including convenience and accessibility. However, they are also aware of potential limitations and risks, such as technical issues, privacy and security concerns, and the potential need for in-person examinations when deemed necessary by the healthcare professional.

4. Privacy and Security:

4.1 Confidentiality: Patients acknowledge that Arawan Artistry Aesthetics will uphold the confidentiality of medical information, complying with applicable laws and regulations.

4.2 Privacy Safeguards: The Clinic will implement reasonable measures to safeguard the privacy and security of personal health information during virtual consultations.

5. Risks and Benefits:

5.1 Informed Decision-Making: Patients acknowledge their understanding of potential risks and benefits associated with the proposed treatment plan, including consultations, medication prescribing, and the use of telehealth services.

5.2 Information Receipt: Patients have received information on treatment options, potential risks, benefits, and side effects to facilitate informed decision-making.

5.3 Opportunity for Questions: Patients have had the opportunity to ask questions and discuss concerns with the healthcare professional during consultations.

6. Follow-Up and Further Consultations:

6.1 Follow-Up Visits: Patients are aware that follow-up in-person visits or further consultations may be required as determined by the healthcare professional to monitor progress and adjust the treatment plan, if necessary.

By engaging in consultations, medication prescribing, and telehealth services with Arawan Artistry Aesthetics and Wellness Clinic, patients acknowledge and agree to abide by these terms and conditions.

Purpose of Photography and Video Recording:

Arawan Artistry Aesthetics ("the Clinic") may capture photos and videos during treatments and procedures for the following purposes:

1. Treatment Record: The Clinic utilizes photos and videos to document treatment progress, procedure records, and results. These records are kept confidential and accessible solely to authorized healthcare professionals involved in patient care.

2. Educational Purposes: Acknowledging that the Clinic captures images and videos for educational reasons, including training sessions, seminars, conferences, and educational materials. Personal identifying information will be anonymized to protect privacy.

3. Advertising and Promotion: Patients grant the Clinic permission to use captured media for advertising and promotional efforts across various platforms, including the Clinic's website, social media, brochures, pamphlets, and marketing materials, to showcase treatment outcomes.

Conditions and Acknowledgments:

  • Captured media will be securely stored by the Clinic for the mentioned purposes, with retention for a reasonable period.

  • Patients have the option to withdraw consent by providing written notice to the Clinic or express their limitations on the consent form.

Captured media may encompass patients' likeness before, during, and after aesthetic and wellness treatments, showcasing treatment outcomes and may include close-ups of specific body areas or facial features.

Patients acknowledge that media may be viewed by the general public, shared, reposted, or downloaded, with limited control once in the public domain.

Patients will not receive financial compensation for media usage and waive rights to ownership or royalties related to media use, distribution, or publication.

The Clinic may use media indefinitely, retaining ownership.

Patients can refuse to be photographed or filmed during treatment; however, refusal may impact treatment provision.

Patient Confirmation:

Acknowledging the photography and videography platform confirms legal eligibility (or as the patient's legal representative) and freely consent to Arawan Artistry Aesthetic and Wellness Clinic capturing photos and videos for treatment, advertising, and educational purposes.

Limitations (if any) can be expressed on the consent form. 

 

ARAWAN ARTISTRY AESTHETICS, PLLC

PRIVACY POLICY AND PATIENT NOTICE

OUR LEGAL RESPONSIBILITIES

We are required by law to give you this notice. It provides you information on how we may use and disclose protected health information about you and describes your rights and our obligations regarding the use and disclosure of that information. We shall maintain the privacy of protected health information and provide you with notice of our legal duties and privacy practices with respect to your protected health information.

 

We have the right to change these policies at any time. If we change our privacy policies, we will notify you of these changes immediately. This current policy is in effect unless stated otherwise.

If the policy is changed, it will apply to all your current and past health information.

You may request a copy of our notice any time. You may contact Arawan Artistry Aesthetics, PLLC at 1431 McHenry Road, Suite 106, Buffalo Grove, Illinois 60089 at any time to request a copy of this privacy policy.

HOW WE MAY USE OR DISCLOSE YOUR PROTECTED HEALTH INFORMATION

The following examples describe ways that we may use your protected health information for your treatment, payments, healthcare operations etc. but please be advised that not every use or disclosure in a particular category will be listed.

Treatment: We may use and disclose your protected health information to provide you treatment.

This includes disclosing your protected health information to other medical providers, trainees, therapists, medical staff, and office staff that are involved in your health care. For example, your provider might need to consult with another provider to coordinate your care. Also, office staff may need to use and disclose your protected health information to other individuals outside of our office such as the pharmacy when a prescription is called in.

Payment: If applicable, your protected health information may also be used to obtain payment from an insurance company or another third party. This may include providing an insurance company your protected health information for a pre-authorization for a medication we prescribed.

Health Care Operations: We may use or disclose your protected health information in order to operate this clinical practice. These activities include training other providers, reviewing cases with affiliated providers, utilizing your information to improve the quality of care, and contacting you by telephone, email, or text to remind you of your appointments. If we have to share your protected health information to third party “business associates” (such as a billing service) we will have a written contract that contains terms that will protect the privacy of your protected health information.

We may also use and disclose your protected health information for marketing activities. For example, we might send you a thank you card in the mail with a coupon for specialized services or products. We may also send you information about products or services that might be of interest to you. You can contact us at any point to stop receiving this information.

We will not use or disclose your protected health information for any purpose other than those identified in this policy without your specific, written authorization. You may give us written authorization to use your protected health information or to disclose it to anyone for any purpose.

You can revoke this authorization at any time but will not affect the protected health information that was shared while the authorization was in effect.

Appointment reminders: We may contact you as a reminder that you have an appointment for an upcoming visit via text, phone or email.

Others Involved in Your Health Care: We may disclose protected health information about you to your family members or friends if we obtain your verbal agreement to do so, or if we give you an opportunity to object to such a disclosure and you do not raise an objection. For example, we may assume that if your spouse or friend is present during your evaluation, that we can disclose protected professional information to this person. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment if there is an urgent or emergent need.

Research: We will not use or disclose your health information for research purposes unless you give us authorization to do so.

Organ Donation: If you are an organ donor, we may release protected health information to organizations that handle organ procurement or organ, eye or tissue transplantation if we learn it is necessary to facilitate this process for you.

Public Health Risks: We may disclose your protected health information, if necessary, in order to prevent or control disease, report adverse events from medications or products, prevent injury, disability or death. This information may be disclosed to healthcare systems, government agencies, or public health authorities. We may have to disclose your protected health information to the Food and Drug Administration to report adverse events, defects, problems, enable recalls etc. if required by FDA regulation.

Health Oversight Activities: We may disclose protected health information to health oversight agencies for audits, investigations, inspections or licensing purposes. These disclosures might be necessary for state and federal agencies to monitor healthcare systems and compliance with civil law.

Required by Law: We will disclose protected health information about you when required to do so by federal, state and/or local law.

Workman’s compensation: We may disclose your protected health information to workman’s comp or similar programs.

Lawsuits: We may disclose your protected health information in response to a court action, administrative action or a subpoena.

Law Enforcement: We may release protected health information to a law enforcement official in response to a court order, subpoena, or warrant, subject to all applicable legal requirements.

YOUR RIGHTS REGARDING YOUR PROTECTED HEALTH INFORMATION

Access to medical records: You have the right to access and receive copies of your protected health information that we use to make decisions about your care. You must submit a written request to obtain your protected health information to the individual listed at the end of this privacy policy. We reserve the right to charge you a fee for the time it takes to obtain and copy the protected health information and provide it to you.

Amendment: If you believe the protected health information we have about you is incorrect or incomplete, you may ask us to amend the information. You will need to submit a written request on why you feel the health information should be amended. We may deny your request to amend if you did not send a written request or give a reason on why it should be amended. If we deny your request, we will provide you a written explanation. We may deny your request if we believe the protected health information is accurate and complete.

Accounting of Disclosures: You have the right to receive a list of instances in which we disclosed your personal health information unless the disclosure was used for treatment, payment, healthcare operations, was pursuant to a valid authorization and as otherwise provided in applicable federal and state laws and regulations. You must submit a written request to obtain this “accounting of disclosures” to the individual listed at the bottom of this policy. After your request has been approved, we will provide you the dates of the disclosure, the name of the individual or entity we disclosed the information to, a description of the information that was disclosed, the reason why it was disclosed, and any additional pertinent information. This information may not be longer than three years ago prior to the date the accounting is requested.

We reserve the right to charge a reasonable fee for this process.

Restriction Requests: You have the right to request a restriction or limitation on the protected health information we use or disclose about you for treatment, payment, or healthcare operations.

We shall accommodate your request except where the disclosure is required by law. We require this to be a written request submitted to the individual at the end of this policy.

Confidential Communication: You have the right to request that we communicate with you about healthcare matters in a certain way and at a certain location. We must accommodate your request if it is reasonable and allows us to continue to collect payments and bill you.

Paper copy of this notice: You may request a hard copy of this practice policy if you reviewed and signed it via electronic means. To obtain this copy, contact the individual at the end of this privacy policy.

Complaints: If you believe your privacy rights have been violated, you may file a complaint with our office. You also file a complaint with the U.S. Department of Health and Human Services.

We will provide you with the address to file your complaint with the U.S. Department of Health and Human Services upon request.

 

Name of Contact Person:

Eric de la Cruz MD FACS

1431 McHenry Road, Suite 106

Buffalo Grove, IL 60089

 


Patient Policy: Zero Tolerance for Threatening Demeanor

At Arawan Artistry Aesthetics, PLLC, we are dedicated to upholding a safe and respectful environment for both our valued patients and our staff. To safeguard the well-being and security of all individuals involved, we have instituted a zero-tolerance policy regarding any threatening demeanor or behavior exhibited by patients.

Definition of Threatening Demeanor:

"Threatening demeanor" encompasses any behavior or communication that induces fear, intimidation, or discomfort in our staff or fellow patients. This includes, but is not limited to, verbal abuse, physical aggression, harassment, or any act that compromises the safety and well-being of others.

Expected Patient Conduct:

We hold the expectation that all patients will treat our staff, fellow patients, and the facility with respect and courtesy. Patients are required to engage in civil and non-threatening communication, refraining from any conduct that may jeopardize the safety or tranquility of our environment.

Consequences of Violation:

Any patient found in violation of this policy may face immediate termination of their treatment or services at Arawan Artistry Aesthetics, PLLC. We may also take appropriate legal action to safeguard the safety and rights of our staff and other patients.

Reporting Incidents:

If a patient witnesses or experiences any form of threatening demeanor from another patient, we strongly encourage them to promptly report the incident to our staff. All reports are treated with utmost seriousness, and we will take appropriate measures to address the situation effectively.

Confidentiality:

We highly value and respect the confidentiality of all our patients. Rest assured that any reports or actions taken in response to a violation of this policy will be handled discreetly and with the utmost care, ensuring the protection of privacy and dignity.

By adhering to this patient policy, we collectively contribute to maintaining a secure and welcoming environment where every individual feels safe, respected, and receives the high-quality care they rightfully deserve.

 

Medical Records Request Policy (Electronic Copy with Before and After Photos/Videos)

Purpose:

This policy outlines the procedures and guidelines for patients requesting electronic copies of their medical records, including before and after photos/videos, at Arawan Artistry Aesthetics, PLLC. We are committed to providing patients with access to their medical records while safeguarding the confidentiality and privacy of their personal health information.

Requesting Electronic Copies of Medical Records:

Patients requesting electronic copies of their medical records, including before and after photos/videos, should follow the designated procedure:

a. Submit a written request: Patients must request electronic copies of their medical records, clearly indicating their desire to include before and after photos/videos. The request should include their full name, contact information, and specific details about the requested records (e.g., date range, particular documents, etc.).

b. Verification of identity: To protect patient privacy, proof of identity may be required, and additional information may be requested to verify identity before fulfilling the request.

c. Delivery method: Patients can receive their electronic records, including before and after photos/videos, via secure email or other encrypted means, as agreed upon between the patient and Arawan Artistry Aesthetics, PLLC.

Fees for Printed Copies:

Patients who prefer printed copies of their medical records, including before and after photos/videos, will be charged 25 cents per page printed at a minimum of four pages. Payment for the printed documents must be made before processing, and additional payments are required at the time of collection.

Confidentiality and Security:

Arawan Artistry Aesthetics, PLLC maintains strict confidentiality and security measures to protect patient information, including before and after photos/videos. Electronic records are delivered through secure channels, and document access is restricted to authorized individuals only.

Retention and Maintenance of Records:

We adhere to applicable laws and regulations regarding the retention and maintenance of patient medical records, including before and after photos/videos. Documents are securely stored and protected against unauthorized access, loss, or damage.

By following this policy, we ensure that patients can conveniently access their medical records, including before and after photos/videos, electronically while maintaining the confidentiality and security of their personal health information.

 

Patient Notification: Cameras on the Premises

At Arawan Artistry Aesthetics, PLLC, we prioritize our patients and staff's safety and security. As part of our commitment to maintaining a secure environment, we have implemented video surveillance cameras in common areas and supply rooms. This notification aims to inform you about these cameras' presence and purpose.

Purpose of Video Surveillance:

The video surveillance cameras are installed for the following reasons:

  • Security: The cameras help monitor and deter unauthorized access, theft, or other unlawful activities within our premises. This promotes a safe and secure environment for everyone.

  • Safety: The cameras assist in monitoring the premises to promptly identify and address any potential safety concerns. This ensures the well-being of our patients, staff, and visitors.

  • Compliance: The video surveillance system helps us comply with legal and regulatory requirements related to security and patient safety.

Camera Coverage Areas:

The cameras are strategically positioned in common areas and supply rooms, including but not limited to waiting areas, hallways, reception areas, and storage rooms. These areas are chosen based on the need for surveillance and ensuring comprehensive coverage of our facility.

Privacy and Confidentiality:

Please note that the video surveillance system is used solely for the above mentioned purposes. We take privacy and confidentiality seriously and adhere to applicable laws and regulations regarding the handling and storing of recorded footage. Access to the recorded footage is limited to authorized personnel for security and investigation purposes only.

If you have any questions or concerns regarding the presence of cameras within our premises or the use of video surveillance, please feel free to contact our team. We are committed to maintaining transparency and ensuring your comfort and safety throughout your visit.

 

Call Recording Policy

Effective Date: September 21, 2023

Policy Statement:

At Arawan MedSpa + Wellness, we value our commitment to providing exceptional service and ensuring continuous improvement in our operations. To achieve these goals, we may record telephone calls for the following purposes:

  • Quality Assurance: Recorded calls help us assess and maintain the quality of interactions with our clients, ensuring that we meet or exceed established service standards.

  • Training and Development: Recorded calls are used for training and development purposes. Our team members may review these recordings to enhance their skills, learn from best practices, and refine their communication techniques.

  • Dispute Resolution: In the event of disputes or misunderstandings, recorded calls may be reviewed to verify the details of conversations and assist in resolving issues efficiently.

Recording Procedures:

  • Notice: By continuing with the call, all parties consent to the recording.

  • Storage and Security: Recorded calls will be securely stored and protected to prevent unauthorized access or disclosure. Only authorized personnel will have access to these recordings.

  • Retention Period: Call recordings will be retained for a specified period, after which they will be securely deleted, under applicable legal and regulatory requirements.

Call Participant Rights:

  • Access to Recordings: Call participants have the right to request access to the recorded calls they are involved in, subject to identity verification.

  • Correction and Deletion: Call participants may request the correction or deletion of recorded calls if they believe their rights have been violated or have concerns about the accuracy or handling of the recordings.

Compliance:

This call recording policy complies with all applicable laws and regulations governing the recording of telephone conversations.

Questions and Contact:

If you have any questions, concerns, or requests about our call recording policy, please contact us at 847-440-3417.

Policy Review:

This call recording policy will be periodically reviewed and updated as necessary to ensure its continued relevance and compliance with changing laws and regulations.

By continuing with any telephone call with Arawan MedSpa + Wellness, you acknowledge that you have read and understood this call recording policy and consent to recording the call for the purposes outlined herein.

 

 

SMS Policy

1. Consent: By providing your mobile phone number and opting to receive our SMS messages, you consent to receive informational and promotional SMS messages from Arawan MedSpa + Wellness. Standard messaging rates may apply.

2. Message Frequency: You will receive SMS messages from us periodically. The frequency may vary based on the nature of the messages, such as appointment reminders, promotional offers, or important updates.

3. Opt-Out: You can stop receiving SMS messages from us anytime. To opt out, reply with "STOP" to any message you receive. After opting out, provide us 24-48 hours to remove your SMS profile and you will no longer receive SMS messages from us.

4. Help/Support: For assistance or information about our SMS messages, reply with "HELP" to any message. Contact our customer support by call or text at 847-440-3417.

5. Privacy: Your privacy is important to us. We will not share or sell your mobile phone number to third parties. Please review our privacy policy for more information.

6. Message Content: SMS messages may include appointment reminders, promotional offers, updates, and other relevant information about our services.

7. Message Delivery: We are not responsible for message delivery failures, including but not limited to undelivered or delayed messages due to mobile carrier issues or other factors beyond our control.

8. Changes to Policy: We may update this SMS policy as needed to reflect changes in our SMS messaging practices. We encourage you to review this policy periodically.

9. Compliance: We follow all applicable laws and regulations related to SMS messaging, including the Telephone Consumer Protection Act (TCPA). If you have concerns about our SMS messaging practices, don't hesitate to contact us.

By opting to receive SMS messages from us, you acknowledge and agree to the terms and conditions outlined in this SMS policy.

 

 

Patient Acknowledgment of Terms and Conditions

At Arawan, we value transparency and a clear understanding of our terms and conditions. By utilizing our services or engaging with our organization, you acknowledge that you have read, understood, and agree to abide by our company's terms and conditions as outlined in the provided documentation. Your agreement signifies your commitment to compliance with our policies and procedures.

If you have any questions or require further clarification regarding our terms and conditions, please do not hesitate to contact us for assistance.

Thank you for choosing Arawan MedSpa + Wellness, also known as Arawan Artistry Aesthetics, PLLC. We appreciate your trust in our services and look forward to serving you per our established terms and conditions.

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