FAQ: Why Do You Require a Booking Fee?

​

Q: Why is a booking fee required to schedule an appointment?
A: The booking fee secures your appointment time and reserves dedicated time with our providers. We limit the number of patients we see each day to ensure personalized, high-quality care and your booking fee helps us uphold that standard and reduce last-minute cancellations or no-shows.

 

Q: Is the booking fee applied toward my treatment?
A: Yes. The booking fee is fully applied toward your treatment total at checkout, as long as you attend your appointment or provide proper notice if you need to reschedule.

 

Q: What happens if I cancel or don’t show up?
A: If you cancel late or miss your appointment without notice, the booking fee is non-refundable. This policy helps protect our team’s time and allows us to serve patients who are waiting for appointments.

 

Q: Is the booking fee the same for all services?
A: Booking fees may vary depending on the type of service, provider, or appointment length. You’ll be informed of the exact amount when booking.